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Continue Browsing TripsRefund & Returns Policy
Effective Date: August 14, 2026
At Nilo Cruise, we understand that travel plans can change. Our refund and cancellation policy is designed to be fair to both our guests and our partners, ensuring clarity and peace of mind when you book with us.
1. General Cancellation Terms
All cancellation requests must be made in writing via email to our support team. Your cancellation is considered effective only when you receive a written acknowledgment from our reservations team.
Refund amounts depend on the notice period prior to the scheduled departure date and are subject to the terms outlined below.
2. Standard Season Cancellation Policy
For bookings made outside of peak holiday periods, the following cancellation fees apply based on the notice given before your arrival date:
| Notice Period Before Departure | Refund Entitlement |
|---|---|
| More than 30 days | Full refund, minus any non-recoverable supplier deposits or fees. |
| 15 – 30 days | 50% of the total tour price refunded. |
| 7 – 14 days | 25% of the total tour price refunded. |
| Less than 7 days / No-Show | No refund. |
3. Peak Season & Holiday Periods
Peak travel seasons in Egypt, including Christmas, New Year, and Easter holidays, often require suppliers to impose stricter penalties.
If your booking falls within these periods, the following stricter cancellation policy applies:
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| More than 60 days | 25% cancellation fee |
| 31 – 60 days | 50% cancellation fee |
| 15 – 30 days | 75% cancellation fee |
| Less than 15 days / No-Show | 100% non-refundable |
4. Non-Refundable Services
Once a booking is confirmed and paid for, Nilo Cruise secures and prepays key services on your behalf, including Nile cruises, domestic flights, train tickets, and hotel accommodations.
These services are subject to strict supplier policies and are non-refundable once reserved, regardless of the general cancellation scale. The full cost of these items will be deducted from any refund amount.
5. Method of Refund
- All refunds will be issued to the original payment method used at the time of booking.
- A standard 5% administrative and payment processing fee may be applied to all approved refunds.
- No refunds are given for no-shows.
6. Refund Processing Timeframe
Once your cancellation request is approved:
- Refunds are processed within 7–14 business days after approval.
- Please allow an additional 10–15 business days for the funds to appear in your account, depending on your bank or card issuer.
7. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please contact our customer support team immediately. Please include your full name, booking reference number, and reason for cancellation in your request.
8. Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance to cover cancellations, medical emergencies, trip delays, and baggage issues.
9. Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: hello@nilocruise.com
Thank you for choosing Nilo Cruise. We are committed to ensuring a secure and enjoyable journey for you, both on our website and on the legendary waters of the Nile.